Refund policy

📦 Return & Refund Policy

At Nyra, we want you to love your purchase and feel confident shopping with us. Please take a moment to review our return and refund policy below.

🔄 Returns

Due to the personal and hygienic nature of our products, we do not accept returns once an item has been opened or used.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll be happy to assist you.

To be eligible for a replacement or refund:

The item must be unused and in its original packaging
Proof of purchase is required
Requests must be submitted within 7 days of delivery

🚫 Final Sale Items

All sale, discounted, or promotional items are final sale and are not eligible for returns, refunds, or exchanges.
This includes items purchased during sales, promotions, or with discount codes.

💳 Refunds

Once your request is approved, refunds (if applicable) will be issued to the original payment method. Please allow:

5–10 business days for processing
Additional time for your bank or card provider to post the refund

Shipping costs are non-refundable.

📬 Exchanges

At this time, we do not offer direct exchanges.
If there is an issue with your order, please contact us and we’ll work with you to find the best solution.